FAQS



HOW CAN I REQUEST A QUOTE?

There are two ways: you can send an email to comercial@cashmeredecoracion.com or do it through the website.

IF I SEND YOU AN ORDER BY EMAIL, WHAT DO YOU NEED TO KNOW?

Whether you’re sending us an order or asking for a quote, we need the following:
     • Tax details
     • Day(s) of use 
     • Delivery and collection dates 
     • Location of the event and all access points 

I’M HAVING A DINNER AT HOME AND THERE WILL JUST BE A FEW OF US. CAN I STILL RENT EQUIPMENT?

Of course! Every event is important, whether it’s dinner for 20 or 1000 people.

I’VE RECEIVED MY QUOTE. WHAT EXACTLY DOES IT INCLUDE?

The quote will include the requested equipment and transport, provided that we have the location and the access points to the venue. The price of transport does not include the set-up of the equipment. If you require this, you will need to request it separately. However, if you wish, you may come to our premises in San Martín de Valdeiglesias to pick up the equipment. In this case, the price of transport will be removed from the quote.

IF I WANT TO CONFIRM THE QUOTE, WHAT DO I NEED TO DO? 

In order to confirm and formalise the equipment booking, you’ll need to send us confirmation that 50% of the equipment quote and 100% of the deposit has been paid. You’ll be able to make any changes you deem appropriate and pay the remaining amount up to 10 days before the event date.

DEPOSIT? WHAT’S THAT?

The deposit covers any losses or breakages and is separate from the equipment quote.

I’M GETTING MARRIED ON A SATURDAY. WHEN CAN YOU DELIVER THE EQUIPMENT?

To make things easier for our customers and save them costs, when the event is at the weekend, delivery can be arranged during the week so they can set everything up in good time. The equipment can also be collected from the Monday afterwards so as to avoid any additional cost.

I DON’T LIVE IN MADRID. CAN YOU STILL PROVIDE ME WITH THE EQUIPMENT?  

Of course. We can deliver anywhere on the mainland. Please ask about prices for the islands.

I LIVE IN A FIFTH FLOOR FLAT WITHOUT A LIFT. CAN YOU STILL DELIVER THE EQUIPMENT?

Yes, but there will be an additional cost and you’ll have to tell us this when you place the order.

WHAT HAPPENS IF ANY EQUIPMENT IS LOST OR BROKEN?

It will be deducted from the deposit. There is also the possibility of keeping the product if it is damaged or worn.

HOW DO YOU DELIVER AND HOW DO I HAVE TO RETURN THE EQUIPMENT TO YOU?

The order will be delivered in packed, stacked and/or palletised form. When the equipment is collected, it should be in the same form so as to avoid any additional cost.

I NEED TABLEWARE. HOW DO I HAVE TO RETURN THE EQUIPMENT?

The equipment will be returned in the packaging in which it was delivered. It may be dirty on return, but without any leftover food and/or drink on it.

METHOD OF PAYMENT

Payments are always made by bank transfer. Cash or card payments are not accepted.